Daily Walking Policy

Recurring Dog Walking Agreement

Thank you for choosing Go Out & Play Pet Care! We appreciate the opportunity to care for your pets. This agreement outlines the expectations for our recurring dog walking services.

Scheduling

Recurring dog walks are scheduled on an ongoing basis according to the agreed-upon days and times. While we make every effort to arrive within your scheduled time frame, arrival times may vary slightly due to weather, traffic, emergencies, or the needs of other pets on our schedule.

Client Portal Communication

The Precise Petcare client portal is the primary method for managing your services. To ensure requests are received, tracked, and handled accurately, clients are asked to use the portal for all service requests, schedule changes, cancellations, profile updates, pet care instructions, and home access information.

While we are always happy to answer questions by phone, text, or email, requests for service changes, cancellations, or updates to your account are not considered received until they have been submitted through the Precise Petcare client portal.

Pet Sitters

We understand the importance of consistency. We will do our best to have the same Pet Sitter care for your dog(s) whenever possible. However, due to vacations, illness, scheduling needs, or other unforeseen circumstances, another qualified member of our team may occasionally provide your pet's care. All Go Out & Play Pet Care team members are trained, insured, and committed to providing the same high standard of care.

Access to Your Home

Clients are responsible for ensuring we have reliable access to the home during each scheduled visit. Any changes to lockboxes, keys, garage codes, alarm codes, or entry instructions must be updated through the Precise Petcare client portal before the next scheduled visit.


Client Information

To help us provide the best possible care, clients are responsible for keeping all information in their Precise Petcare client portal current, including contact information, emergency contacts, veterinarian information, pet profiles, feeding instructions, medications, and any changes to their pet's health or behavior.


Cancellations

Cancellation requests for recurring dog walks must be submitted through the Precise Petcare client portal. Walks canceled before **8:00 a.m.** on the day of service will not be charged. Walks canceled after **8:00 a.m.** will be charged in full, as that appointment time has been reserved specifically for your pet.

Payment

A valid credit card is required to remain on file for all recurring dog walking clients. Invoices will be automatically charged to the card on file on the invoice due date in accordance with our payment policy.

Pet Health & Safety

Clients agree to provide accurate information regarding their pet's health, behavior, medications, and any changes that may affect our ability to safely care for their pet. Any updates to your pet's information should be made promptly through the Precise Petcare client portal.

Dogs must wear a properly fitted collar or harness with identification tags during walks.

Weather

Walks may be modified in length or activity during periods of extreme heat, severe cold, storms, heavy rain, ice, or other unsafe conditions. Our priority is always the safety and well-being of your pet and our staff. In some situations, the walk may be shortened and replaced with supervised potty breaks and indoor enrichment.

Holiday Scheduling

For the safety and well-being of our team and to allow them time with their families, **regularly scheduled recurring dog walks are not provided on the following major holidays:**

* New Year's Eve
* New Year's Day
* Memorial Day
* Independence Day (Fourth of July)
* Labor Day
* Thanksgiving Day
* Christmas Eve
* Christmas Day

If pet care is needed on one of these holidays, clients should submit a service request through the Precise Petcare client portal. Holiday services are subject to Pet Sitter availability, are not guaranteed, and may be subject to holiday rates.

Veterinary Care

If we believe your pet requires emergency veterinary care and we are unable to reach you or your emergency contact, you authorize Go Out & Play Pet Care to seek veterinary treatment on your behalf. The client is responsible for all veterinary expenses incurred.

Liability

Go Out & Play Pet Care is fully insured and will exercise reasonable care while providing services. We are not responsible for illness, injury, loss, or death resulting from pre-existing medical conditions, undisclosed behavioral issues, acts of nature, or circumstances beyond our reasonable control.

Agreement

By signing below, the client acknowledges that they have read, understand, and agree to the terms of this Recurring Dog Walking Agreement.

Vacation Pet Sitting & Overnight Stays

Vacation Pet Sitting Agreement

Thank you for trusting Go Out & Play Pet Care with the care of your pets and home while you are away. Our goal is to provide dependable, compassionate care that allows you to travel with peace of mind. This agreement outlines the expectations for vacation pet sitting services, including drop-in visits and overnight care.

Reservations

Vacation pet sitting is available by reservation and is subject to Pet Sitter availability. Reservations are not guaranteed until confirmed through the Precise Petcare client portal.

Client Portal Communication

The Precise Petcare client portal is the primary method for managing your services. Clients are asked to submit all service requests, reservation requests, schedule changes, cancellations, pet care updates, medications, emergency contacts, veterinarian information, and home access information through the portal.

While we are always happy to answer questions by phone, text, or email, changes to scheduled services are not considered received until they have been submitted through the Precise Petcare client portal.

Agreement Term

This agreement must be signed before the client's first vacation pet sitting service and will remain in effect for one (1) year from the date of signing. Continued use of Go Out & Play Pet Care's vacation pet sitting services after the expiration of this agreement requires execution of a new agreement.

Meet & Greet

A complimentary Meet & Greet is required for all new clients before services begin. This allows us to become familiar with your pets, home, routines, and expectations.

Pet Sitters

We understand the importance of consistency. We will do our best to have the same Pet Sitter care for your pets throughout your reservation whenever possible. However, due to scheduling needs, illness, emergencies, or other unforeseen circumstances, another qualified member of our team may provide some or all of your scheduled visits. All Go Out & Play Pet Care team members are trained, insured, and committed to providing the same high standard of care.

Home Access

Clients are responsible for providing safe and reliable access to the home for the duration of services. Any changes to keys, lockboxes, garage codes, alarm codes, or entry instructions must be updated through the Precise Petcare client portal before services begin.

Pet Information

Clients are responsible for maintaining accurate information in the Precise Petcare client portal, including feeding instructions, medications, behavior concerns, emergency contacts, veterinarian information, and any changes to their pet's health.

Overnight Care

Overnight pet sitting includes a Pet Sitter staying in your home during the agreed-upon overnight hours while providing care for your pets in accordance with the selected service package.

Unless otherwise agreed upon in writing, overnight care does **not** include continuous, 24-hour supervision. Pet Sitters may leave the home during the day to care for other scheduled clients, attend to personal needs, or conduct normal daily activities. During these times, pets must be able to remain safely unattended.

Clients are responsible for discussing any pets that require constant supervision, have separation anxiety, or have medical or behavioral conditions that require more frequent care prior to booking services. Additional charges may apply for pets requiring a higher level of supervision.

The overnight schedule, arrival time, departure time, and number of daytime visits included with overnight care will be confirmed at the time services are booked through the Precise Petcare client portal.

Medications

We will administer medications exactly as instructed by the client. Clients must provide medications in clearly labeled containers along with written instructions. While every reasonable effort will be made to administer medications successfully, Go Out & Play Pet Care cannot guarantee successful administration if a pet refuses treatment or becomes aggressive.

Weather & Emergencies

The safety of your pets and our team is always our highest priority. During severe weather or emergencies, visit times may be adjusted when necessary. Every reasonable effort will be made to complete scheduled services safely.

Veterinary Care

If a pet becomes ill or injured and the client or emergency contact cannot be reached, Go Out & Play Pet Care is authorized to seek veterinary treatment. The client accepts full responsibility for all veterinary expenses and related transportation costs.

Home Care

Basic home care requested during your reservation, such as bringing in mail or packages, rotating lights, opening or closing blinds, watering indoor plants, or taking garbage or recycling to the curb, will be completed when included in your service agreement whenever reasonably possible.

Owner Return Delays

Clients are asked to notify Go Out & Play Pet Care as soon as possible if their return home will be delayed. If additional visits or overnight care are needed, every reasonable effort will be made to accommodate the request based on Pet Sitter availability. Additional services will be billed at the current service rates.

Home Emergencies

In the event of a home emergency, including but not limited to power outages, plumbing leaks, flooding, heating or air conditioning failure, severe weather damage, or security concerns, Go Out & Play Pet Care will make every reasonable effort to contact the client and emergency contact. If immediate action is necessary to protect your pets or home, you authorize us to contact the appropriate service provider or emergency personnel on your behalf. The client is responsible for all costs associated with repairs or emergency services.

Safe Environment

Clients are responsible for providing a safe environment for both their pets and our Pet Sitters. Go Out & Play Pet Care reserves the right to end or modify a visit if conditions are determined to be unsafe, including but not limited to aggressive animals, unsecured firearms, illegal activity, hazardous weather conditions, unsafe property conditions, or other situations that could place the Pet Sitter at risk. If a visit cannot be safely completed for reasons beyond our control, the scheduled service may still be billed.

Pet Behavior

Clients agree to disclose any history of aggression, biting, escape attempts, resource guarding, fear-based behaviors, or any other behavioral concerns that may affect the safety of the pet or Pet Sitter. Failure to disclose known behavioral concerns may result in the immediate termination of services.

Security Cameras

We understand many clients use security cameras for the safety of their homes and pets. Clients agree to inform Go Out & Play Pet Care of any indoor cameras located in areas where Pet Sitters will be providing care or staying overnight. Outdoor cameras do not require notification. Recording devices may not be located in private areas such as bathrooms or sleeping areas designated for overnight Pet Sitters.

Keys & Lockboxes

Clients are responsible for providing reliable access to their home throughout the reservation. If we are unable to access the home because of an incorrect code, malfunctioning lock, dead keypad battery, missing key, or other access issue beyond our control, reasonable efforts will be made to contact the client. Additional travel time, locksmith fees, or return visits required to complete services may result in additional charges.

Inclement Weather & Natural Disasters

The safety of pets and our Pet Sitters is our highest priority. During severe weather events or natural disasters, visit times may be adjusted or modified to allow safe travel. Every reasonable effort will be made to provide care, but exact visit times cannot be guaranteed during these events.

Photos & Updates

Visit reports and photos will generally be provided through the Precise Petcare client portal following each completed visit whenever possible. While every effort will be made to send updates promptly, delays may occasionally occur due to cellular service, internet availability, or emergency situations.

Cancellations

Cancellation requests must be submitted through the Precise Petcare client portal.

* Cancellations made more than 48 hours before the first scheduled visit will not incur a cancellation fee.
* Cancellations made within 48 hours of the first scheduled visit will be charged 50% of the remaining balance.
* Once vacation pet sitting services have begun, no refunds or credits will be issued for early returns, schedule reductions, or unused visits.

Holiday Services

Holiday pet sitting is available on a limited basis and is subject to Pet Sitter availability. Holiday rates may apply.

Payment

Payment is due according to your invoice. A valid credit card is required to remain on file. Invoices will be automatically charged to the card on file on the invoice due date in accordance with our payment policy.

Force Majeure

Go Out & Play Pet Care will make every reasonable effort to provide scheduled services. However, we shall not be held liable for delays, interruptions, or the inability to perform services due to circumstances beyond our reasonable control.

Right to Refuse or Terminate Service

Go Out & Play Pet Care reserves the right to refuse or discontinue services at any time if a Pet Sitter's safety is at risk or if the client fails to comply with the terms of this agreement.

Liability

Go Out & Play Pet Care is fully insured and will exercise reasonable care while providing services. We are not responsible for illness, injury, loss, or death resulting from pre-existing medical conditions, undisclosed behavioral concerns, acts of nature, equipment failures, or circumstances beyond our reasonable control.

Agreement

By signing below, the client acknowledges that they have read, understand, and agree to the terms of this Vacation Pet Sitting Agreement.